If you opt to not take out Loss and Damage cover through a 3rd party, any claims that you submit will be subject to the Warsaw Convention. This convention governs the maximum liability for all airlines and is limited to US$20.00 per gross kilogram. There are two important facts that you should be aware of with regards to the standard liability offered by airlines:

1) Given that this liability is based on gross weight, you are unlikely to receive adequate compensation for high value items which do not weigh very much. For example, a pair of running shoes might be worth US$150, but as they weigh about 1 kilo – you would only receive US$20 as compensation from the airlines in the event of loss or damage.

2) The liability offered by the airlines, only covers you from the moment we hand your shipment to them, to the time you collect it from them at your airport of destination. Therefore, To-Door shipments are not covered from the airport of destination to the delivery address.

Loss and/or damage is rare – provided that items are packed well in strong, double walled strength cartons which are securely sealed. In the event that the outer packaging of your shipment has been damaged or removed it is extremely important that you check the contents for missing items. If you sign for a clean receipt of your shipment, the airline will be immediately released from its liability. In the event of loss or damage, you should notify the carrier concerned and us in writing.

u-bag.com & UBI Worldwide Limited, like most major airlines and transportation companies, do not accept the following types of damage: broken wheels or feet, lost pull straps, damage to oversized bags, or damage to luggage handles.